FAQs

Q. What is timebanking?

A. Timebanking is basically spending one hour of time helping someone out and earning one time credit in return which can be spent on receiving an hour of someone else’s time or where available, freebies such as outings.

Q. Is there a charge?

A. No money is exchanged in timebanking, making it free of financial cost. Of course, if your request involves any cost such as materials, you would be required to cover these costs.

Q. How much is my time worth?

A. All exchanges in timebanking are valued equally and measured as an hour for an hour regardless of the skills required.

 Q. How do I get started?

A. After signing up with one of our brokers, your info such as your requests or offers will be entered into our database. You’ll be given access to the Time Online website where you can keep your account up to date and view your statements. As soon as we’ve found a Time Bank member to pair you up with we’ll get you started Timebanking!

Q. Do I have to use the Time Online system?

A. Time Bank brokers use the system to link people together and to track credits/debits but you don’t have to use it yourself. You can make requests or offers through phoning or emailing your brokers.

Q. Do I have to earn credit before I can get help?

A. No, you can ask for help straight away. You can earn back to cover your debt at another time.

Q. How will I know I’m safe?

A. All members are required to give two references before making a start and to agree to our Code of Conduct and Terms of Use. Brokers meet each member before they begin timebanking and are involved in the matching process from start to finish. Where necessary, CRB checks are also carried out. Members are covered by our public liability insurance.

 Q. Can organisations get involved?

A. Yes! Organisations can give and receive in the same way that individuals can. Get in touch for an organisation info pack.

 Q. I’m afraid I won’t be able to earn enough credits due to my limiting circumstances. Can I still be a member?

A. Get in touch with a Broker as we may be able to help.

Q. What happens if I can’t spend my credits?

A. You can donate credits via our Time Chest. These credits can be made available to individuals and organisations in need. You can also donate credits to another member that you nominate.

Q. Will timebanking effect my benefits?

A. For income-related benefits, it’s not a problem. If you’re on incapacity benefit, get in touch so that we can find out more about your situation.